At Dunie World, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your pillow, we offer a straightforward returns and refunds policy.
Return Period:
You can return your pillow within 30 days of the purchase date for a full refund.
Eligibility for Returns:
To be eligible for a return, the following conditions must be met:
- The pillow must be in its original condition and packaging.
- The return request must be initiated within 30 days of receipt.
How to Initiate a Return:
To start the return process, please contact us at [email protected]. Provide your order number and reason for the return, and our customer service team will guide you through the steps.
Refund Process:
Once we receive your returned pillow, we will inspect it and process your refund. Refunds will be issued to the original payment method within 5-7 business days. Please note that shipping costs are non-refundable.
Exchanges:
If you would like to exchange your pillow for a different model or size, please follow the return process above and place a new order for the desired item.
Contact Us:
If you have any questions about our returns and refunds policy, feel free to reach out to us at [email protected]. We’re here to help!
Thank you for choosing Dunie World!